Each plays a distinct role, and together they form a complete communication and AI automation framework.
Numbers
Numbers are the virtual entry points into your Unpod ecosystem. They give your business a local or global identity and allow you to manage all inbound and outbound calls from a single dashboard. With Numbers, you can:- Acquire local or international numbers to expand your reach
- Route customer calls directly into AI or workflow-based systems
- Stay compliant with regional KYC and telecom regulations
Providers
Providers are the carriers and gateways that move calls and messages beyond Unpod. You can use Unpod’s built-in SIP trunking or connect third-party SIP or telecom providers for added flexibility and control. Providers let you:- Configure SIP URIs, routing, and authentication details
- Connect multiple providers for redundancy or cost optimization
- Adjust codecs, regions, and routing policies per use case
Bridges
Bridges are the control hubs that decide what happens to every call or message. They connect Numbers, Providers, and Agents, making sure conversations reach the right place at the right time. Bridges help you:- Define call flows and routing logic
- Attach one or more numbers and select which provider handles them
- Integrate with AI platforms or PBX systems for intelligent call handling
- Maintain compliance through centralized document management
Agents
Agents are where intelligence meets telephony. They are programmable AI units that handle conversations, learn from data, and connect with your systems. Agents allow you to:- Define their tone, behavior, and goals using prompts
- Connect to CRMs, knowledge bases, or APIs for smarter responses
- Choose speech recognition and synthesis providers
- Assign phone numbers so customers can call agents directly
- Manage retries, callbacks, and scheduling for real-world reliability